Faq Page

We offer high-quality fragrance and aroma solutions, including:

• Essential oils
• Aroma diffusers
• Fragrance oils
• Room sprays
• Reed diffusers
• Car & home fragrances
• Gift sets

Yes. Our products are made under strict quality control.
However, individual sensitivities vary. Always:

• Read product ingredients
• Use as directed
• Perform a patch test if you have sensitive skin

Some essential oils may not be suitable for pets, infants, or pregnant women.
Always use diffusers in ventilated spaces and keep oils out of reach.
Consult a healthcare professional if uncertain.

It’s simple:

1. Add items to your cart
2. Enter your shipping details
3. Choose a payment method
4. Complete checkout

You’ll receive an email confirmation after placing your order.

We accept:

• Credit/Debit Cards
• Online payment gateways
• Any other payment options listed at checkout

All payments are encrypted and secure.

You may cancel your order only before it is shipped.
Once the order has been processed or dispatched, it cannot be changed or cancelled.

Yes! We ship to all provinces and territories in Canada.

Estimated delivery times:

• 3–7 business days for major cities
• 7–14 business days for remote locations

Delays may occur due to courier issues, holidays, or weather.

Once your order has been shipped, you’ll receive an email with a tracking number.
Use this number to track your package on the courier’s website.

If the courier marks your package as delivered but it’s missing:

• Check with neighbours or building management
• Contact the courier directly
• Let us know—we will assist as much as possible

However, NBs Aromas is not responsible for stolen or lost packages after delivery.

We only accept returns if:

• The product arrived damaged
• You received the wrong item
• There is a major manufacturing defect

Returns must be reported within 48 hours of delivery with photo/video proof.

We do not accept returns for opened, used, or scent-preference issues.

Refunds are provided if:

• The order was damaged
• Wrong item was delivered
• There is a major defect

Refunds are processed back to the original payment method once approved.

Exchanges are available only if:

• The product is defective
• You received the wrong item

No exchanges on used, opened, or scent-preference issues.

Store them:

• In a cool, dry place
• Away from direct sunlight
• Away from children and pets

Q15. Are your products vegan or cruelty-free?

Many of our products follow ethical standards.
Check the product description for specific ingredient and safety details.

We’re happy to help!
You can reach us at:

📧 Email: [Add Email]
📞 Phone: [Add Phone Number]
📍 Address: [Add Canada Address]

We respond within 24–48 hours (Monday–Friday).